Frequently Asked Questions
 

	What formats do you accept?
	Currently we accept 33, 45, and 78 rpm records of all sizes. We also accept cassette, 8-track, and 1/4” reel-to-reel tapes.
.	Can you restore any recording, no matter what kind of shape the record or tape is in?
	Unfortunately no. The record or tape must be in playable condition or we cannot transfer it. Severe scratches that cause the record to jump or repeat cannot be restored, even with the most sophisticated software. Likewise, tapes that were poorly recorded at low sound levels do not transfer well to CD. We can, however, restore many recordings to good, listenable condition. While these methods are manual and somewhat costly, they can produce excellent results. In most cases, the charge is $25.00 to employ these methods. We will contact you if we need to use these methods for restoration and get your consent.
	Do you offer CD duplication services?
	If you possess the copyright for the materials you want transferred (or the materials are not copyrighted) we're happy to make additional copies of your CD.
	Is this service legal?
	Yes. US copyright law permits a single transfer or copy of your record or tape to another format (CD), provided that (a) the material is not commercially available for purchase in that format and (b) it is for your own personal use (i.e. - you do not sell or give it to someone else).
	What is NTSC?
	NTSC  (National Television System Committee) : A video standard used 525 lines per frame and 60 fields per second . ( Each video frame is split into two interlacing fields  ) . Countries use this system includes: Bahama Islands, Bolivia, Canada, Central America, Chile, Columbia, Ecuador, Jamaica, Japan, Korea, Mexico, Peru, Surinam, Taiwan, Philippines, USA, Venezuela, etc.
	What is PAL?
	PAL  (Phase Alternating Line) : A video standard uses a wider channel bandwidth than NTSC which allows for better picture quality. PAL runs on 625 lines per frame and 50 fields per second . Countries use this system includes: Australia, Austria, Belgium, China, Czech Republic, Denmark, Finland, Germany, Great Britian, Holland, Hong Kong, Italy, Kuwait, Malaysia, new Zealand, Norway, Portugal, Singapore, Slovak Republic, Spain, Sweden, Switzerland, Thailand, etc.
	Why do I need to convert videos?
	Video tapes recorded at different video systems are not compatible with different VCRs and TV sets  ( unless you have a multi-system TV and VCR set). We provide services of video conversion, converting between these video systems on video tapes so that you could play tapes sent from foreign country  or send tapes to foreign country.
	How long will it take to get my order?
	Usually, within 1 week. (About 4-5 days to process your order plus 3-5 for return shipping.) When confirming your order, we'll give you an estimated completion date. We will also email you when your order has been shipped. If you need your order rushed, just let us know.
	What if my record or tape is lost or damaged?
	We are not responsible for any loss or damage that occurs to your records or tapes, either in shipping or during the transfer process.
	What is your return policy?
	If you are not completely satisfied with your order, return the CD within 14 days and we will refund your money, plus shipping fees, in full. Your complete satisfaction is our primary goal.